Covid-19 Refunds

Following current government post-lockdown guidelines and the introduction of tier 4, the latest ticket refund policy is outlined below. Note that new policies are in effect where stations have increased in local restriction tier and for tickets purchased for travel over the Christmas period.

Christmas Travel Window

Update 21st December:

We are offering a full refund on unused tickets purchased on or before 19th December 2020 for travel between 23rd December 2020 and 27rd December 2020 inclusive.

Changes to Advance tickets

We are offering 12 months admin-fee-free 'Change of Advance' for:

You have 12 months from the outward travel date & time to rebook any journey and we will refund the total ticket cost of the lesser value journey (waiving the admin fee). If an amendment results in a lower price ticket, the difference in fare will not be refunded. Please note that we are unable to offer travel vouchers or credit notes.

Standard T&Cs come into effect on your replacement booking, depending on the ticket type.

Normal administration fees for all other ticket types (Off-Peak / Anytime) will remain in place for any tickets purchased and an admin fee of no more than £10 will apply to refunds.

Advance Tickets purchased outside of the above-mentioned dates will not be eligible for fee-free changes. Normal T&Cs apply.

If you have an Off-Peak or Anytime ticket and you apply for a refund on an unused ticket, an admin fee will still apply.

Government travel advice

Please observe the guidance on these pages and follow these measures set out when travelling by train.

Terms and conditions

The terms and conditions applicable to your ticket type determine the circumstances under which it can be cancelled/refunded all tickets are amendable. The ticket type's fare terms are set by the train operating companies, not TrainSplit or Raileasy. Please check the terms and conditions of your ticket before you proceed to purchase to make sure they meet your needs.

Ticket Type Refundable without a re-booking Amendable
(Change of Date / Time only; not the departure and destination stations)
Flexible type
(Off Peak, Super Off Peak & Anytime)
Yes Yes
Fixed Time
(Advance)
No Yes
Online refunds